Frequently Asked Questions
Is the 3D Air Travel Cushion suitable for all types of seats?
Yes! The cushion is designed to fit most airplane, train, and car seats, providing support and comfort wherever you travel.
How do I inflate and deflate the cushion?
The cushion is easy to inflate using the built-in valveβsimply blow air in until it reaches your desired firmness. To deflate, open the valve and press out the air for compact storage.
Where are you located?
Our head office is located in Sydney,New South Wales.
How much does shipping cost?
Shipping is free on all orders to Australia.
Is it easy to carry while traveling?
Absolutely! The cushion is lightweight and portable, making it easy to pack into your luggage, backpack, or carry-on bag without taking up much space.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If youβre not completely satisfied, just reach out and weβll make it right. For more information, visit our βRefund Policyβ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at nomadeaseco@gmail.comΒ
Β Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.